A specialized OCM experience built around ServiceNow.
Our process.
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Understanding Your Client's Needs
We start by gaining a deep understanding of your client's vision, project goals, change culture, and potential impacts on their organization and stakeholders.
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Engaging Key Stakeholders
Through targeted interviews and facilitated workshops, we collaborate with your client's key stakeholders to identify risks, define desired outcomes, and address potential obstacles to change.
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Developing Tailored Strategies
We create a customized communication plan to ensure effective messaging and transparency throughout the project lifecycle. Additionally, we design a comprehensive training plan that leverages your client's resources and expertise.
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Supporting Implementation
We provide ongoing support, monitoring user impact, gathering stakeholder feedback, and adapting our approach as needed. Our team executes the communication plan, and supports your client in the delivery of the training plan, ensuring stakeholders are informed, prepared, and engaged.
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Driving Adoption & Reinforcement
We track progress, measure change acceptance, and make any necessary adjustments to ensure successful adoption. We also collaborate with your client to address any long-term organizational impacts, such as updates to job descriptions, onboarding processes, and performance management.
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Ensuring Smooth Transition
We facilitate a seamless handover by providing your client with the necessary knowledge, tools, and documentation to manage ongoing reinforcement and sustain change.